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Frequently Asked Questions

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Frequently Asked Questions Hopefully, should you have a question, you can find the answer among the information below. However, if you don't see your question answered anywhere then please do not hesitate to get in touch with us. We'll do all we can to help.

 

What's sublimation product?
By applying sublimation coating to the outside of an object, e.g. mug, plate, metal board and etc., photos are printed using the dye-sublimation process which produces exceptionally bright, vivid , colourful images. The digital image could be scenic, or your own portrait, firstly printed via sublimation ink onto inkjet paper as a carrier, then wrap the paper onto the coated items and process it under Sublimation heat pressmachines at given temperature and time.

The product is washable . The whole process is hand-made one by one therefore it is suitable for personalized gifts or promotional products . However, the price will be higher than normal similar products. (e.g. sublimation mugs VS. normal white mugs)


Why choose sublimation products?
Sublimation products can be used as personal gifts or commemorative products, or even marketing promotion products and incentive products.
As stated before, the image quality printed on sublimation product is exceptionally clear, bright, and vivid which is unobtainable by any other means. What is more important, the product is one by one hand-made therefore can ensure you have a personalized product or gift. All of your own digital portrait, company logo, factory picture or scenic can be printed onto the products, which makes your product look really different and special.


Why choose  GlobalSublimation Technology Co.,Limited. ?
GlobalSublimation Technology Co.,Limited. has more than 8 year's experience in supplying sublimation products. We have a full range portfolio and are highly dedicated in serving you and meeting your requirements. A truly one-stop sublimation product -supply builds up convenience to clients. The price is competitive as GlobalSublimation Technology Co.,Limited.  is a manufacturer in China with its own factory.
Even if there could be something missed out in our product list, you don't need  worry about it. GlobalSublimation Technology Co.,Limited can provide you with powerful sourcing service and other trading services. With GlobalSublimation Technology Co.,Limited.  help you are enabled to buy super quality and low cost made-in-China products in a safe and convenient way.


How can I have some more information from you?
If you'd like to have more information such as price, shipping costs, delivery time etc. please contact us by email, fax or phone. Please make sure that you give an accurate contact method of yourself to us. As we have a wide range of products so please do let us know which one(s) you are interested in so that we can have an efficient feedback for you. Also if you could estimate the scale of the purchase potentials from us, it would be really helpful, as the prices and the delivery time are always associated with the different quantities.
Please contact us now.


Can I place an order by telephone?
Yes you can. Please see our contact page for our telephone number. We will be happy to accept your order via phone.)

 

How can I order from you?
We do not have a minimum order quantity for many of the items we are offering at the moment. However, to make cost economical, we strongly recommend you to order more than 2CBMs per order (for mugs, it would be about 2016pcs).

 

If your order quantity is too low we will have to deliver them by air courier such as DHL, UPS, FedEX, TNT or etc. But most of our products are high in weight with low value so the cost of Courier Service is usually high.

 

Step one:To choose the items you are interested in, and the quantity you'd like to buy for each item, and to send your inquiry to us. Make sure that you have an accurate contact method especially a workable email address. If you need to know the shipping cost, please let us know your delivery address or the name of the international port close to you.

 

Step two:We will feedback you on all your questions within 2 working days (most likely to be within 24 hours). Again, your detail description on the potential order and your business background would be very helpful to an efficient reply.

 

Step Three:ou can have free samples up to US$5 in value. Any sample required beyond this value will be charged. Also you are required to pay for the sample delivery cost by DHL ,UPS or Fedex. We normally provide you two pieces for one item: one blank for your own testing and another one with image already to show you the normal effect.

 

Step four:nce you confirm the order, we will provide you a pro- forma invoice with our banking details. You would need to make the payment either by T/T (Telegraph Transfer) or Western Union transfer or PayPal or Credit card (for small amount only).

 

Step Five:Once the payment confirmed, we will process your order and to ship the goods to you as soon as possible. If we happen to have stocks with us on the items you want, we can ship them straightforward.


How do you deliver the goods to me?
We make delivery mainly by sea freight, it takes around 1 month to West Europe and North American, and about 15 days to Southeast Asian. However, if your order quantity is too low we will have to deliver them by Air courier. Because most of our products are high in weight with low value so the cost of DHL is usually high.

 

Samples are to be delivered by DHL ,UPS, FedEx, TNT or etc.


How do I make the payment?
We accept payment via postal orders, bankers draft and bank transfer.


What currencies do you accept?
We accept payment in UK pounds, Euro's and US dollars.


Can I have some samples from you before I buy?
The answer is yes.
We would like to provide free samples for you up to the value  of less than USD10 . Any sample required beyond this value will be charged. Also you are required to pay for the sample delivery cost by DHL, UPS, EMS, TNT, or Fedex. We normally provide you two pieces for one item: one blank for your own testing and another one with image already to show you the best effect.


Can I be your regional agent?
Agents in different regions/countries are always welcome. GlobalSublimation Technology Co.,Limited.   Sublimation enjoys a high reputation from all over the world. Our business is based on honesty, mutual trust and great services to our clients, if you agree with this please contact us now and to know whether we have already got an agent in your region. Also we would need you to demonstrate your capability of developing the market before we formally appoint you as the solely agent of  GlobalSublimation Technology Co.,Limited. in your region.


How can I get in touch with you?
We operate a very fast and effective email response, you will find that we are online much longer than the standard 9 til 5, so should you wish to contact us then, please email us, all our details can be found on the "Contact Us" page. Alternatively please feel free to telephone us.