1.Are you factory or trade company?
We are manufacturer, we have our own ceramic factory in Chaozhou. We also have many partner factories for different kinds of material.
2. Are you manufacture all the products you have?
We have more than 2000 kinds of sublimation blanks, most of our products are purchase outside and then we make coating and develop our own products.
3. What’s the quality of your coating?
The coating we used is imported from USA. The domestic coating is normally easy to fall off. Our imported coating can be put in the dish washer. You can find very cheap price in the market, but the coating on these items is mostly domestic. I can also teach you how to distinguish the coating.
4. What’s the advantage of your company?
Our company specialized in the sublimation for ten years with long time experience. Our boss do a big business from a small vendor at the beginning, and now established two mainland company and foreign trade department of Globalsub. All the success depends on our honesty and quality insurance. Our customers grow up with us as good friends and business partner. In addition, we have full range of product line, there are more than 2000 kinds, we can supply you a one-stop service.
5. Why I should buy from you, what can you give me?
We have more than 2000 kinds of sublimation blanks, you can buy all of sublimation items in our company. We can offer you the special items that you seldom see in the market. We normally have enough stock for most of our products, that’s mean we can effect shipment at anytime you need. With these advantages, we can help you save a lot of time for the purchasing job.
6. Do you have test report for your products?
Yes, what kind of report you need? We have SGS, ROSH, REACH,TEST. We can also help you to make the report as you required.
7. Do you have maintenance point in foreign country for your machine? How can i do if the machine out off work?
Don’t worry about it, we export machines for 12 years, but there’s seldom complain come from our customers, we confident of our machines. The guarantee for the machine is 1 year, for other accessories such as the cup pad is 3 months. If you have any problem for the machines, you can take pictures or videos to show the problem and send us. Then we can check and teach you how to change the accessories part which out off work. We can offer you any accessories related to the machine.
8. Why the coated paper is high expensive than sublimation paper?
Because the coated paper is produced for textile printing, there’s no coating on the textile products, so all the coating are put on the paper.
But sublimation paper is for the products with coating, so the production costing of sublimation paper is lower.
9. How long is your delivery time?
We normally have stock for most of items, our warehouse have stock for 2*20GPcontainer. Of course, it mainly depends on your quantity.
10. Can you print logo for me?
Of course, we can provide the blanks and custom service. Our production capacity and technician is stable, the capacity per day is about 1000-2000PCS. We can accept urgent order in short time.
11. The mug is fragile goods. Will you pack them in wooden pallet?
Our unit price is not included special packing like this, we can help to pack with wooden pallet if you required. But regarding the low cost of the mugs, wooden pallet will cost you too much. We suggest you could choose to pack the mug with individual white box, this can help you save space for shipment.
12. Can you make coating on my products?
We don’t have this service at present, because each item here has tested by our technician. The cost of develop is very high.
13. Can I make coating by myself?
Our sample coating is only for you to test. If for mass production, it must be produce in the factory, made by big facility machine.
14. What should i do if i print by myself?
We can provide you one-stop service, supply the blanks what you needed, and match the machines and consumables according to your items and quantity. Furthermore, we have videos of machine to teach you the processing.
The basic products including printer/ink/paper/high temperature resistance tape, heat press sublimation blanks.